Atlassian JIRA Service Desk


The support team's best friend

What is jira service desk?

Optimise your client enquiry processes and at the same time increase your IT team's productivity. JIRA Service Desk by Atlassian offers an intuitively-configurable user interface, together with a well-organised working environment for your operators. Powerful SLA support, configurable loop times for incomplete tasks, real time reporting and many other functions make JIRA Service Desk the best friend a service desk team could ever have.


JIRA Service Desk at a glance

  • Intuitive user interface
  • Powerful SLA support
  • Reporting in real time
  • Collaboration between teams working in different time zones
  • Integration into JIRA
  • Powerful knowledge base in combination with Confluence

Typical applications of jira service desk

  • Service desks
  • Help desks
  • Client services
  • Call centers
 

JIra service desk prcing

jira service desk Server Pricing*

  Commercial Academic
1-3 Agents $10 $10
4-5 Agents $1,700 $850
6-10 Agents $3,300 $1,650
11-15 Agents $5,000 $2,500
16-25 Agents $7,200 $3,600
26-50 Agents $13,200 $6,600
51-100 Agents $22,000 $11,000
101-250 Agents $35,200 $17,600
250+ Agents $49,500 $24,750

* Software licenses entitle you to perpetual use (50% of published cost), and include 12 months maintenance (updates/support, 50% of published cost) commencing from the date of purchase. Beyond this initial 12 month period, you may renew your software maintenance for a further 12 months.

 

jira service desk Cloud Pricing

Agents Annual Price
1 - 3* $100
3 - 5 $1,000
6 - 10 $2,000
11 - 15 $3,000
16 - 25 $4,500
26 - 50 $8,250
51 - 100 $15,750
101 - 200 $23,750
201 - 300 $28,250
301 - 400 $29,250
401 - 500 $30,250
501 - 600 $31,250
601 - 800 $33,250
801 - 1,000 $35,250
1,001 - 1,200 $37,250
1,201 - 1,400 $39,250
1,401 - 1,600 $41,250
1,601 - 1,800 $43,250
1,801 - 2,000 $45,250