Atlassian

Jira Service Management

Jira Service Management is the Support team's best friend and enables top-quality management of support ticketing and services.

printscreen-web-produkte-JiraServiceManagementIssuehiddenNavigation-col
sc-web-produkte-jira-service-management-help-center-2-col

Comprehensive, fast and modern service

Jira Service Management is the next generation of service management tools. With the new suite, you can offer your customers more service, faster processes and state-of-the-art IT service management. Flexible processes, intuitive workflows, short decision-making paths and better team collaboration are just a few highlights that make Jira Service Management the Support team's best friend.

Application areas of Jira Service Management

  • IT Service Management (ITSM)
  • Enterprise Service Management (ESM)
  • Asset Management & CMDB
  • Issue Management
  • Configuration and Change Management

For efficient service desks, developed according to the latest standards

With Jira Service Management, you can quickly create the type of service desk and functionality that your department needs. The integrated features give your team easy access to the resources they need. Thanks to the integration with Confluence, you can even offer your customers a self-service desk. Jira Service Management can be extended in multiple ways, using  Atlassian Marketplace apps.

sc-web-produkte-jira-service-management-issue-col

Functions of Jira Service Management

  • Give all teams from IT to HR to Legal the ability to quickly set up a service desk.
  • Integrated asset management and CMDB functions so that service requests are linked to the right data and can thus be processed efficiently.
  • Integrated knowledge management: By linking Jira Service Management with Confluence, you take the first step towards a self-service desk.
  • Keep track of what is happening, with instant reports.
  • Detailed contextual information from Jira software for rapid response to requests, incidents and changes (DevOps).
  • Flexibly expandable with apps from the Atlassian Marketplace.

Interested in a Jira Service Management Demo?

Contact us without any obligation. Our sales team will get in touch with you shortly.

Prices

Cloud

Data center

You can get Jira Service Management from us for as little as CHF 6.80 per agent per month (prices as of 01.02.2022).

Get your Atlassian license through bitvoodoo and benefit from the best prices, free support and attractive project credits. 

Annual subscriptions offer price benefits, depending on the number of user licenses purchased. Contact us for a price comparison!

Cloud

Standard

CHF 6.80 - 18.50

per agent per month

Premium

CHF 12.50 - 36.50

per agent per month, including:

Asset and configuration management

Global automation

Sandbox instance

99,9% SLA uptime

Enterprise

from CHF 92’000.-

per instance per year, including:

Asset and configuration management

Global automation

Multiple Sandbox instances

99,95% SLA uptime

24/7 Enterprise support

SSO, SAML, Azure AD support


Data Center

License on self-managed infrastructure

On-premise or PaaS hosting from CHF 39'000.-

per instance per year, including:

Active clustering for high availability

SSO, SAML 2.0 and OpenID Connect support

Complete control over data management, security and compliance

Application areas

Jira Service Management offers the right features to showcase the full potential of service teams.

IT Service Management (ITSM)

  • The workflows in Jira Service Management are based on the generally accepted best practices in the ITIL framework.
  • Serious incidents can be automatically escalated so that the relevant development and operations teams can intervene immediately and begin resolution.

Issue Management

  • Summarise incidents into problems, speed up root cause analysis and document problem workarounds to minimise the impact of incidents.
  • Group and link incident tickets to identify recurring problems and determine the scope of the problem.

Enterprise Service Management (ESM)

  • Optimal service delivery for services from teams such as human resources (HR), legal, facility management, marketing or finance.
  • ESM helps companies to communicate their services and offer them via a unified portal.

Configuration and Change Management

  • View dependencies between configuration items or assets and services to assess the risk associated with changes.
  • Through flexible planning and release workflows, changes can be well planned and communicated.

Asset Management & CMDB

  • In Jira Service Management, resources of all kinds can be managed thanks to a flexible and open data structure.
  • Responsibilities and life cycles can be efficiently tracked and linked to other requests.
  • Scan your network to detect infrastructure elements and automatically enter them into the CMDB.