Support, Maintenance and Updates


SUPPORT, MAINTENANCE AND UPDATES ARE Critical Components FOR THE SMOOTH Functioning OF YOUR ATLASSIAN APPLICATIONS.

Let us do it for you!

Do you need support for your Atlassian applications? Is your system stable and secure while running Atlassian software? Are your applications up to date? As an Atlassian Platinum Solution Partner, we offer you suitable service packages for your Atlassian products: Confluence, Jira Core, Jira Software, Jira Service Desk, Bitbucket and more.

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MAINTENANCE CONTRACT

Early detection of system problems and weak points

Support CONTRACT

Different response time to support queries  

UPDATE Contract

Keep your Atlassian applications up to date            


Maintenance contract

With the monthly bitvoodoo ‘Health Check’ we ensure that your operating system is stable and secure at all times.

  • Security check of the system (authorizations, security updates, etc.)
  • Stability check of the system (server utilization, license runtimes, etc.)
  • Checking the system configuration
  • Monitoring of the system
  • Proposals for updates

 

INTERESTED?  CONTACT US FOR a Quote


Support contract

We won't just love you and leave you after we’ve installed the software… Determined by the size and complexity of your installation, our range of Service Level Agreements will ensure that you receive quick and competent support for your entire Atlassian Suite.

  • Inquiries via the bitvoodoo Support portal
  • Processing of tickets by the Support team
  • Short response times for incidents
  • Inquiries < 30. min covered in contract performance
  • Response available 24/7 according to ‘best effort’

 

INTERESTED?  CONTACT US FOR a Quote


update contract

Schedule regular software updates during operation. With our update packages, you’ll know costs upfront, and can budget accordingly to always keep your Atlassian applications up to date.

  • Regular Atlassian software updates for error-free operation and repairing any security breaches
  • Updates performed remotely
  • Includes troubleshooting and necessary adjustments for updates
  • Only invoiced for actual expenditure

 

INTERESTED?  CONTACT US FOR a Quote


 

contact:

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Any more questions about data center solutions? No problem, we will be happy to answer them!

- Chris, bitvoodoo
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