Services


Professional service. Fair pricing.


The complete 'sleep easy' package from bitvoodoo ag. Starting with consulting, ending with support, and everything in between.


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Consulting and Concept

Planning a new intranet? Want to set up automated workflows for your projects? Why not let us help you? We'll help formulate your requirements catalogue, define your milestones and set up your internal specifications in workshops ... then we'll help prepare your system for successful software installation. We'll set up a project page for you on our wiki, so that you not only stay up-to-date, but can also actively collaborate.


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Installation

We'll install Atlassian applications and all the necessary add-ons onto your server, in accordance with your design specifications. Then we'll carry out all the necessary configurations to ensure trouble-free operation. These could include your back-up settings and connection to your Active Directory (AD), or the integration of a single sign-on process. Once set up, you'll be able to start working with your Atlassian applications in a heartbeat.


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Design

Make your company stand out. Create a company intranet with its own 'look and feel'. Promote internal teamwork and lower the inhibition threshold. Use Confluence, JIRA and their add-ons to make your working day more efficient.

As a joint project, we adjust the system design to your CI/CD specifications, complementing original Confluence performance with a range of helpful functions. We then install the standard version of our bitvoodoo Enterprise Theme, providing you with a range of attractive templates.


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Developing add-ons

Anything not covered by the Atlassian standard solution, we program ourselves. We offer a wide range of our own add-ons in the Atlassian Marketplace, many of which are available to you as free downloads. All add-ons can be integrated into the Atlassian environment with a single mouse click and are described in detail in the product documentation.

Looking for an add-on?

Do you have any specific requirements, which would make Confluence or JIRA work more efficiently for you?  Let us program the add-on you're looking for. Contact us!


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Data migration

The installation of Confluence and JIRA often goes hand-in-hand with the import/export of data from/to another system. This gives you the opportunity to update data, clean up databases, and transfer only the data that is still relevant.

We help our clients to do this at the start of the project, before setting out the necessary procedures. This allows us to plan the appropriate software modifications and keep manual data maintenance to a minimum.


  Lizenzkauf

Licence procurement and installation:            6 GOOD REASONS WHY YOU SHOULD GET YOUR ATLASSIAN-LICENSE FROM US

 

10% Credit

Get a 10% credit for upcoming projects, updates, training and more when purchasing or upgrading a Atlassian license.

ACTIVE LICENSE MANAGEMENT

Stay up to date automatically. We take care of your Atlassian licenses - no matter if you want to extend or extend your license or control the duration.

SIMPLIFIED PAYMENT

Payment of licence fees on account and in Swiss francs.

PERSONAL CONSULTING 

Benefit from our professional and personal advice as an Atlassian Platinum Solution Partner. Whether licensing, renewal, upgrade or third-party apps, we will find the right solution to meet your needs.

SYNCHRONIZING YOUR ATLASSIAN-LICENSES

Reduce time and effort by synchronizing your Atlassian licenses: standardized term, simplified renewal, reduction of administrative effort,  cost saving.

Full Service

Everything from one source: do you need support when it comes to installations, hosting and training? We can also help you with these topics.

 

When requested, we are happy to provide support for the installation of add-ons and we ensure their functionality is adjusted to your requirements.


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Training

Get to know Atlassian products and all their functions and features! We are happy to pass on our knowledge in training sessions, customised to your project. Whether you are new to Atlassian or already au fait with the system, when it comes to training, practical application and relevance is our strongpoint.


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Hosting

Looking for resources to allow you to operate your Atlassian products? We offer a range of hosting packages, which cover all company requirements, whatever the size of your firm.

  • Basic Package for small companies. Operation of 1 Atlassian application, (e.g., Confluence, JIRA Software, JIRA Service Desk, Bitbucket, etc.)
  • Advanced Package for medium-sized companies. Operation of 2 Atlassian applications, (e.g., Confluence, JIRA Software, JIRA Service Desk, Bitbucket, etc.)
  • Premium Package for large companies. Operation of 3 or more Atlassian applications, (e.g., Confluence, JIRA Software, JIRA Service Desk, Bitbucket, etc.)
 
Basic Advanced Premium
User < 50 < 500 > 500
RAM 6 GB 12 GB 24 GB
Storage space* 100 GB HDD 100 GB HDD 200 GB HDD
VCPU 4 6 8
* Additional space available at extra cost
 

IN ALL PACKAGES INCLUDED:

  • Let's Encrypt SSL encryption
  • Unlimited traffic
  • 24/7 server monitoring for early troubleshooting and avoiding system interruptions, including the latest updates and patches
  • Comprehensive Server Management (Managed Virtual Server)
  • Log files analysis for rapid irregularities detection
  • Daily backup of all data including secure and uncomplicated recovery in an emergency
  • Location of server: Zurich, Switzerland

Duration and Notice Periods:

  • Minimum contract duration: 12 months, payable annually in advance
  • Notice period: 3 months

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SUPPORT & MAINTENANCE

Book your support package according to the required response time, or the size and complexity of your system.

Is your system running trouble-free and, more importantly, securely with your Atlassian software? Monitoring server performance and reliability is both demanding and time consuming. Why not let us do the hard work for you? We will check your system on a monthly basis and recommend any measures needed to improve performance, stability and security.


Do you have any Further questions about our products and services?