bitvoodoo ag offers the following services for the paid add-ons available in the Atlassian Marketplace:
Enquiries will be handled within 24 hours. All services fulfilled in accordance with our 'best effort' policy.
Opening times: Monday - Friday, 9am – 5pm (CET).
bitvoodoo ag is closed on the following days:
- New Year's Day (1 January)
- St. Berchtold's Day (2 January)
- Good Friday
- Easter Monday
- International Workers' Day (1 May)
- Ascension Day
- Whit Monday
- Swiss National Holiday (1 August)
- Christmas (24 - 26 December)
- New Year's Eve (31st December)
Our support services include:
- Installation support
- Upgrade support
- Troubleshooting of bitvoodoo ag add-ons
- Help with workarounds
The following services are not included in our support programme and are therefore invoiced separately:
- Product training
- Support for clients not in possession of a valid product licence or user contract
- Support for clients with add-ons not supplied by bitvoodoo ag
- Support for clients experiencing problems with Confluence
- Help with Confluence versions no longer supported by bitvoodoo ag add-ons
- Help with Confluence configurations created by the client himself and not supported by current versions of Confluence.
- Enquiries concerning Beta releases or products still in the development phase.
- Help with problems caused by modifications to bitvoodoo ag Enterprise Theme templates, where those modifications were made by the client himself.
- Language support for clients requiring help in languages other than German and English