Small business or large concern, locally or internationally active, with just one working language or with many - our client base is as varied as the individual projects we support.
Ringier was looking for an intranet solution with its own ‘look and feel‘ and with the ability to use the collaboration features of Confluence. We proposed an intranet based on Atlassian‘s Confluence and the bitvoodoo Enterprise Theme. With the 'single sign-on‘ (SSO) implementation, staff are able to use the solution without having to enter a password.
Applications: social intranet with bitvoodoo ag Enterprise Theme, Content Scheduler, expanded user profile
Focus: news/blogs with the option of employee participation; areas for collaboration; information about employee benefits and special offers
Special features: questionnaires with graphic evaluation; user profiles with SAP data
Brand Leadership Circle
The Brand Leadership Circle collaborative platform brings all the companies in a given corporate group into the same virtual room. Certain areas can be accessed by all participants (in order to promote an exchange of information on a collaborative project, for example) or restricted to specific groups of employees.
Focus: to promote information, exchange and internal and external collaborative work
Special features: closer ties between the individual companies in a corporate group on one platform; separate dashboards for all companies; exchange of corporate information and news items between all individual corporate group members
The intranet solution proposed for V-Zug AG with around 2 000 employees is based on Confluence; content placement is therefore very simple. V-Zug particularly wanted a system that could supply information and scientific documentation, intended to support staff in the workplace. Ease of use was therefore a very important factor.
Application: intranet, product information and knowledge platform with the bitvoodoo Enterprise Theme
Focus: information exchange; documentation
Special features: multi-level navigation using 'Mega Menu'; a range of client-specific dashboard elements
Globus was looking for a way to record requirements and simplify collaborative work with suppliers. A collaboration platform based on JIRA was created to ensure efficient management of information flow.
Application: project information management; task assignment; reporting
Focus: clear definition of information flow and workflows
Special features: test management with the JIRA add-on Zephyr
Infogate AG uses JIRA to record the time spent by staff on customer projects and support. Employee time data was previously stored by employees in both JIRA Tickets and in MS Excel (for special report compilation.
Infogate is now able to create specific Excel reports in JIRA at the touch of a button. An add-on allows time data to be aggregated in such a way as to allow staff to call up real-time overviews of project status and task credits in any ticket.
Application: service contract management; project evaluation
Focus: real time evaluation of project data and support services; more efficient data collection
Special features: web panels with aggregated project data and reports in Excel format
bitvoodoo ag provided Bank Vontobel with support whilst developing a JIRA platform orientated towards change and incident management, among other functions. JIRA Service Desk provides bank employees with the optimum user interface for system operation.
Application: change and incident management based on JIRA and JIRA Service Desk
Focus: handling; change and incident reporting
Special features: JIRA Service Desk; the integration of data from external databases
Neue Zürcher Zeitung
Previously, NZZ used two different helpdesk solutions which lead to confusion and dissatisfaction during all stages of handling tickets, from their opening to their resolution. With the help of JIRA Service Desk, both helpdesk ticketing systems were merged into one application.
JIRA Service Desk made a difference to the professional workflow management, the integration of a knowledge base of self-help articles, strong search and filter functionality for finding tickets and their contents, and more streamlined usability.
Application: Service Desk for Clients
Focus: simplification of the support process; easier access to support via a simple, attractive portal; the same ‘look and feel’ for different request types
Special features: client emails are automatically changed into incidents; notifications to the support team via email once the ticket has been allocated; connection of incidents and changes